Terms of Service



An order a customer places represents an offer. A contract is only created when we accept this offer. The customer will be notified via email. An order is only possible if all fields marked with an * are filled in at the order form. The customer has the possibility to correct their order before sending the order. The customer receives detailed information during the order process. As soon as the order is placed, the customer will be notified with a message on the screen. This does not represent acceptance of the offer.


Order Confirmations

As soon as we received the order, the client will be informed about the order via the provided email address. This information does not represent acceptance of the order.


Customer’s Binding to the Offer

The customer will be bonded to the order for two days after placing the order. This does not influence the return policy.


Saving of the Contract

We will not save the contract.


Contract Language

The contract language is German.


Prices and Shipping costs

All prices include taxes and fees. Shipping costs depend on the receiving country. For non-EU countries import taxes and custom duties need to be paid by the customer.


Payment Options

We accept the following payment options: credit card (Visa and MasterCard via Stripe), PayPal, advance payment via bank transfer and Apple Pay.


Due Dates

The payment is due immediately after the contract is valid. The goods will be shipped after we received the payment on our bank account.


Reference to Warranty by Law

The laws regarding the legal warranty are valid. The warranty is valid for two years after delivery of the goods.


Customer Service / Warranty

Refunds due to the legal warranty can be claimed to the contact data listed at “Impressum”.


Nature of Materials

Silver jewellery might develop a patina that can be easily removed with a silver polishing cloth. This is due to the nature of the materials.


Delivery Time

If not stated differently, the goods will be shipped within 7 days (or earlier) of the confirmation of the contract.


Reservation of Ownership

Until full payment, the goods stay within our ownership.


Agreement of Receiving Promotional Emails

If the customer agreed to receive promotional emails (our newsletter) by checking the checkbox during the order, they agree to be informed about our products, promotions and company-related information via email, especially the newsletter.


Withdrawal of Promotional Emails

The customer can recall their agreement by stating that via email to shop@golserdesign.at


Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lerchenfelder Straße 7/IV, 1070 Vienna, Austria.


2. Cancellation Policy – Private Customers (English)


Right of Cancellation

You have the right to revoke this agreement within a period of 14 days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. To exercise your right of revocation, you must contact us at


Michael Golser
Freyweg 24 / 7
5101 Bergheim, Österreich


by means of a clear statement (for example mail, e-mail) about your decision to revoke this contract. If you use this option, we will send you a confirmation of the receipt of such a revocation immediately (e.g. by e-mail). In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. In no case will you be charged for the repayment.


We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You have to send back the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract to


Michael Golser
Freyweg 24 / 7
5101 Bergheim, Österreich


to be returned. The deadline is respected when you send the goods before the end of the deadline of 14 days. You bear the immediate cost of returning the goods, if not states otherwise. You need to pay for any diminished value of the goods, if this value loss is due to the nature, characteristics and functioning of the goods handling.